Active listening |
Listening skills
The best tip for active listening: repeat the last three words.
When people talk about being a great listener, they mean being great at active listening, which is about observing the ...
Communication Skills
Feedback is also known as constructive criticism.
Helpful feedback:
- Is concrete and specific. It says precisely what the other person is doing wrong e.g. 'Your resume is 3 pages ...
Communication Skills
Judge a man by his questions rather than his answers.
- Voltaire
The Kipling questions:
I keep six honest serving men
(They taught me all I knew);
Their names are What and Why...
Communication Skills
People skills |
Small talk |
Conversation skills 1. Business Ice Breakers
- What is a typical day?
- What get you started in ...?
- What got you interested in ...?
- What do you enjoy most about your profession?
- What do you see as c...
Communication Skills
People skills |
Public speaking A reporter writes about the Obama in the year 2000:
…I never heard him launch into the preacher-man voice he now employs during speeches. He sounded vanilla, and activists in his mostly blac...
Communication Skills
People skills |
Public speaking
Wit consists in seeing the resemblance between things which differ, and the difference between things which are alike.
- Madame de Stael
Talking smartly, using wit, is a ...
Communication Skills
People skills |
Public speaking 1. Pros/Cons method: Pick out pros and cons of the subject at hand. 'On one hand...'/'On the other hand...'
2. The History method: Start with 'In the past...' and ...
Communication Skills
People skills |
Public speaking The shape of great speeches:
All great speeches are in the shape of 'What is - what could be - and you call out the gap'.
- Nancy Duarte
The things speakers obsess about are...