Why Complaint Handling Matters
Resolving a complaint in the customer’s favor leads to 70% repeat business.
For every customer who complains, 26 others remain silent—feedback is critical.
95%...
Customer Service Skills
1. Why is Customer Loyalty Important?
Key Stats:
It costs 5x more to acquire a new customer than to retain an existing one.
Loyal customers are 50% more likely to try new products and spend 31% ...
Customer Service Skills
1. Be a Great Listener
Key Points:
Listen to customers without interrupting; clarify for accuracy.
Avoid distractions (e.g., phone or social media) and show attention with positive body language. ...
Driving Skills
Part of the Health & Safety Essentials Collection
Why Reverse Parking Matters
Key Benefits
Safety:
Reduces risk: Back into an empty bay instead of reversing into a busy roadway with traffic...
Customer Service Skills
? 1. Plan Your CRM Dashboard
Key Metrics to Track
Customer Details: Names, contact info, and account status.
Sales Performance: Deals closed, total revenue, and pipeline stages.
Customer Interac...
Customer Service Skills
1. CRM Implementation Checklist
Purpose: Ensure a smooth setup and implementation of a CRM system.
| Step | Assigned To | Due Date | Completed (?/?) | Not...
Customer Service Skills
You can use these simple checklists and templates to streamline processes, enhance customer interactions, and address common issues unique to online businesses. These tools can help manage order-rela...
Customer Service Skills
These checklists and templates will help improve workflow, enhance customer interactions, and track performance. These resources cover daily operations, team management, performance evaluations, and ...
Customer Service Skills
These will help your team maintain professionalism, consistency, and clarity in customer interactions. These resources can be applied to emails, calls, live chat, and other communication channels.
1...