This guide provides checklists and templates to streamline your home services business operations. Covering scheduling, service delivery, customer management, invoicing, and more, these tools help you manage daily tasks effectively while ensuring customer satisfaction and profitability.
Before the Day Starts:
Review the schedule and assign tasks to technicians.
Ensure tools and equipment are in working condition.
Confirm all materials or products needed for the day’s jobs are ready.
Send reminders to customers about scheduled appointments.
During Operations:
Track technician locations and job progress (via GPS or software).
Communicate with technicians to handle delays or unforeseen issues.
Address customer queries and ensure real-time updates are provided.
After Each Job:
Conduct a quality check to ensure the service meets standards.
Collect payment or verify that invoices have been sent.
Request customer feedback or reviews.
End-of-Day Tasks:
Record job statuses (completed, pending, canceled).
Review feedback and address any customer complaints.
Prepare the schedule and resources for the next day.
Performance Review:
Analyze key metrics (e.g., job completion rate, customer satisfaction scores).
Review technician performance (e.g., punctuality, customer feedback).
Inventory Management:
Inspect tools and equipment for maintenance or replacements.
Restock materials and supplies (e.g., cleaning products, plumbing parts).
Customer Engagement:
Follow up with recent customers for additional service needs or feedback.
Run promotions or upsell services for recurring clients.
Marketing Activities:
Post updates or testimonials on social media platforms.
Send promotional emails or WhatsApp messages about seasonal offers.
Financial Review:
Analyze revenue, expenses, and profit margins.
Identify high-performing and low-performing services.
Customer Retention:
Review customer retention rates and create loyalty offers for regular clients.
Implement referral programs to encourage new bookings.
Team Development:
Organize training sessions to improve technician skills and professionalism.
Address any employee grievances or performance concerns.
Strategy Updates:
Adjust pricing, packages, or service offerings based on market trends.
Explore opportunities to expand into new service areas or neighborhoods.
| Date | Customer Name | Service Type | Address | Time Slot | Assigned Technician | Status |
|----------------|-------------------|-----------------------|-------------------|---------------|-------------------------|---------------|
| 01/20/2025 | John Smith | Plumbing Repair | 123 Elm Street | 10:00 AM | Mike Johnson | Completed |
| 01/20/2025 | Sarah Brown | House Cleaning | 456 Pine Avenue | 2:00 PM | Lisa Adams | In Progress |
| Date | Customer Name | Service Type | Feedback | Rating (1-5) | Action Taken |
|----------------|-------------------|-----------------------|------------------------------|------------------|--------------------------|
| 01/20/2025 | John Smith | Pest Control | Excellent service, on time | 5 | Sent thank-you note |
| 01/21/2025 | Sarah Brown | Cleaning | Missed a few spots | 3 | Offered free follow-up |
| Invoice Number | Date | Customer Name | Service Provided | Amount (?) | Payment Status |
|--------------------|---------------|---------------------|-----------------------|----------------|--------------------|
| 001 | 01/20/2025 | John Smith | Plumbing Repair | 2,500 | Paid |
| 002 | 01/21/2025 | Sarah Brown | Deep Cleaning | 4,000 | Pending |
| Job ID | Service Type | Labor Cost (?) | Material Cost (?) | Total Cost (?) | Selling Price (?) | Profit Margin (%) |
|----------------|-----------------------|--------------------|-----------------------|--------------------|-----------------------|----------------------|
| 001 | Plumbing Repair | 1,000 | 500 | 1,500 | 2,500 | 40% |
| 002 | Deep Cleaning | 2,000 | 1,000 | 3,000 | 4,500 | 33% |
| Item Name | Current Stock | Reorder Level | Reorder Quantity | Supplier Name | Last Ordered Date | Next Order Due |
|---------------------|------------------|-------------------|----------------------|---------------------|-----------------------|--------------------|
| Cleaning Solution | 50 liters | 20 liters | 50 liters | CleanPro Supplies | 01/10/2025 | 01/25/2025 |
| Plumbing Parts | 100 units | 50 units | 100 units | PipeCo Pvt. Ltd | 01/15/2025 | 01/30/2025 |
| Technician Name | Total Jobs Completed | Average Rating (1-5) | Customer Complaints | Notes |
|---------------------|--------------------------|--------------------------|--------------------------|-------------------------------|
| Mike Johnson | 25 | 4.8 | 1 | Highly punctual and skilled |
| Lisa Adams | 20 | 4.5 | 2 | Needs improvement in detailing|
| Campaign Name | Start Date | End Date | Target Audience | Platform | Budget (?) | Leads Generated |
|-----------------------|---------------|---------------|--------------------------|-------------------|----------------|--------------------|
| Winter Deep Cleaning | 01/01/2025 | 01/31/2025 | Residential customers | Social Media | 10,000 | 50 |
| Pest Control Drive | 01/15/2025 | 02/15/2025 | Homeowners, apartments | Google Ads | 15,000 | 80 |
Housecall Pro, Jobber, Setmore.
Customer Relationship Management (CRM):
HubSpot, Zoho CRM, Pipedrive.
Invoicing and Payments:
QuickBooks, FreshBooks, Wave.
Marketing Tools:
Hootsuite (social media), Google Ads, Mailchimp (email campaigns).
Team Communication: