These will help maintain cleanliness, organization, and efficiency in operations. These resources can be applied to room cleaning, inventory management, staff training, and performance evaluations.
Purpose: Ensure rooms are cleaned thoroughly and consistently.
| Task | Completed (?/?) | Notes |
|-----------------------------------------|---------------------|----------------------------|
| Knock and announce yourself before entering. | | “Housekeeping!” Wait for acknowledgment. |
| Open curtains and windows to allow natural light and ventilation. | | |
| Strip the bed and remove dirty linens and towels. | | |
| Dust all surfaces, including furniture, headboards, and shelves. | | |
| Wipe mirrors, glass surfaces, and windows. | | |
| Sanitize high-touch areas (light switches, doorknobs, remotes). | | |
| Vacuum carpets and mop hard floors. | | |
| Replace linens, towels, and toiletries. | | |
| Replenish minibar and in-room supplies (coffee, tea, notepad). | | |
| Make the bed neatly, following hotel standards. | | |
| Inspect for maintenance issues (e.g., broken lights). | | Report to maintenance team. |
| Check for lost items left by guests. | | Secure and log if found. |
| Final inspection: Ensure everything is clean, stocked, and guest-ready. | | |
Purpose: Keep track of daily tasks for individual staff members.
| Task | Assigned To | Completed (?/?) | Notes |
|-----------------------------------------|----------------------|---------------------|--------------------------|
| Clean assigned guest rooms (as per checklist). | [Staff Name] | | |
| Restock housekeeping carts with linens, cleaning supplies, and toiletries. | [Staff Name] | | |
| Inspect and clean public areas (lobby, hallways, elevators). | [Staff Name] | | |
| Empty trash cans in public areas. | [Staff Name] | | |
| Report maintenance or safety issues. | [Staff Name] | | |
| Complete a deep cleaning task (as assigned). | [Staff Name] | | |
| Attend the morning housekeeping meeting. | [All Staff] | | |
Purpose: Ensure carts are properly stocked to avoid delays.
| Item | Quantity Required | Stocked (?/?) | Notes |
|------------------------------------------|------------------------|-------------------|--------------------------|
| Fresh bed linens | [Insert Quantity] | | |
| Towels (bath, hand, face) | [Insert Quantity] | | |
| Bathroom toiletries (shampoo, soap, lotion) | [Insert Quantity] | | |
| Toilet paper | [Insert Quantity] | | |
| Trash bags | [Insert Quantity] | | |
| Cleaning sprays (glass, disinfectant) | [Insert Quantity] | | |
| Sponges and microfiber cloths | [Insert Quantity] | | |
| Vacuum cleaner (functional) | 1 | | |
| Notepad and pen for notes | 1 | | |
Purpose: Maintain cleanliness in public areas for guest comfort.
| Area | Task | Completed (?/?) | Notes |
|------------------------------------------|------------------------------------------|---------------------|--------------------------|
| Lobby | Dust furniture, clean glass doors, vacuum carpets. | | |
| Restrooms | Replenish toilet paper, soap, and hand towels. Sanitize sinks and toilets. | | |
| Elevators | Clean walls, buttons, and mirrors. Vacuum floor. | | |
| Hallways | Vacuum carpets, sanitize railings, and dust wall decor. | | |
| Pool Area | Wipe chairs, clean floors, and check for towels. | | |
| Fitness Center | Sanitize equipment, restock towels and water. | | |
Purpose: Conduct quality checks to ensure rooms meet hotel standards.
| Category | Checkpoints | Completed (?/?) | Notes |
|------------------------------------------|-------------------------------------------|---------------------|--------------------------|
| Bed | Is the bed made neatly? Are the linens clean and fresh? | | |
| Bathroom | Are towels neatly folded and toiletries restocked? Is the bathroom clean and odor-free? | | |
| Cleanliness | Are all surfaces dust-free and sanitized? Are mirrors streak-free? | | |
| Amenities | Are in-room items (minibar, coffee maker) clean and functional? | | |
| Maintenance | Do lights, AC, and electronics work properly? | | |
| Presentation | Does the room smell pleasant? Is everything aligned neatly? | | |
Purpose: Ensure thorough cleaning of rooms and public areas on a monthly basis.
| Task | Assigned To | Completed (?/?) | Notes |
|------------------------------------------|----------------------|---------------------|--------------------------|
| Shampoo carpets and rugs. | [Staff Name] | | |
| Deep clean upholstery (chairs, sofas). | [Staff Name] | | |
| Polish wooden furniture and floors. | [Staff Name] | | |
| Clean light fixtures and ceiling fans. | [Staff Name] | | |
| Wash windows and curtains. | [Staff Name] | | |
| Deep clean air vents and filters. | [Staff Name] | | |
| Inspect and clean mattresses. | [Staff Name] | | |
Purpose: Evaluate and provide feedback to housekeeping staff.
| Metric | Rating (1-5) | Comments/Examples |
|------------------------------|------------------|---------------------------------------------|
| Punctuality and Attendance | [Rating] | Always arrives on time and ready to work. |
| Quality of Cleaning | [Rating] | Maintains high cleanliness standards. |
| Efficiency | [Rating] | Completes tasks within assigned timeframes. |
| Team Collaboration | [Rating] | Works well with team members and helps when needed. |
| Guest Feedback | [Rating] | Receives positive comments from guests. |
| Adherence to Policies | [Rating] | Follows hotel safety and hygiene protocols. |
Purpose: Track and manage items left behind by guests.
| Date | Item Description | Room Number/Location | Found By | Action Taken | Returned (?/?) |
|--------------|----------------------------|---------------------------|-----------------|-------------------------|--------------------|
| [Insert Date] | Black wallet | Room 205 | [Staff Name] | Logged and secured in Lost & Found. | |
| [Insert Date] | Gold bracelet | Lobby | [Staff Name] | Contacted guest; awaiting pickup. | |
Purpose: Monitor and restock essential cleaning supplies.
| Item | Stock Level | Reorder Level | Action Required |
|------------------------------------------|-------------------|-------------------|----------------------------|
| Cleaning sprays (disinfectant, glass) | [Insert Quantity] | [Insert Quantity] | Order if stock is low. |
| Linens (sheets, pillowcases) | [Insert Quantity] | [Insert Quantity] | Monitor usage. |
| Towels (bath, hand, face) | [Insert Quantity] | [Insert Quantity] | Replace damaged ones. |
| Vacuum cleaner bags | [Insert Quantity] | [Insert Quantity] | Reorder as needed. |
| Toilet paper | [Insert Quantity] | [Insert Quantity] | Restock immediately. |
| Guest toiletries (soap, shampoo) | [Insert Quantity] | [Insert Quantity] | Ensure bulk order is placed. |
Purpose: Ensure staff members are trained on cleaning standards and procedures.
| Training Topic | Trainer | Date Completed | Completed (?/?) |
|------------------------------------------|------------------------|--------------------|---------------------|
| Proper use of cleaning chemicals | [Trainer Name] | [Insert Date] | |
| Bed-making techniques and standards | [Trainer Name] | [Insert Date] | |
| Handling guest interactions professionally | [Trainer Name] | [Insert Date] | |
| Safety procedures and emergency protocols | [Trainer Name] | [Insert Date] | |
| Restocking and managing housekeeping carts | [Trainer Name] | [Insert Date] | |